Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans' contracted provider network, in accordance with the terms of the members' KFHP plan of coverage. Kaiser Permanente uses the same quality, member experience, or cost-related measures to select providers and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request.
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-80, seven days a week, 8 a.m to 8 p.m. If no plan types are listed, the facility is available for all plan types. Before receiving care at a facility, select that location in our directory and verify the accepted plan types under "About this facility" to make sure it is available in your plan. The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. affiliated providers’ office hours or whether they are accepting new patients, call their offices directly.Kaiser Permanente providers accepting new patients, call (404) 365-0966, 1-80 (toll free), or 711 (TTY for the hearing/speech impaired).a Kaiser Permanente provider’s office hours, search our facility directory.
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